Terms & Conditions

These terms and conditions apply to all purchases made through the website of Richard & Emily London, reachable via info@richardemilylondon.com.

1. Applicability

By placing an order on our website, you agree to these terms and conditions.

2. Product Information

We make every effort to describe our products as accurately as possible and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

3. Orders and Payment

Orders will be processed after full payment has been received. Available payment methods may vary depending on the customer’s location. Customers are responsible for checking which payment methods are available in their region.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

5. Returns and Cancellations

Please refer to our Return Policy for detailed information regarding returns and cancellations.

6. Liability

Richard & Emily London is not responsible for loss or damage during shipping if the tracking information confirms that the package has been delivered to the address provided by the customer. Customers are responsible for ensuring the accuracy of their shipping address.

7. Intellectual Property

All content on this website, including texts, images, logos, and designs, is the property of Richard & Emily London and may not be used, copied, or distributed without prior written permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@richardemilylondon.com. We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of the United Kingdom.